Bring Me Your
Technology Problem.
If I Can't Solve It, Don't Pay Me.
You shouldn't have to figure out whether your problem needs a programmer, network engineer, cloud architect, cybersecurity consultant, AI developer, or web designer.
Just tell me what's not working. I'll figure out the rest.
Software. Cloud. Networks. Security. Telecom. AI. Automation. Websites.
I connect all the pieces.
You don't need five different specialists. You need one technology partner who understands how it all fits together.
Tell Jeff My ProblemMy Promise to You
The Jeff Norton Guarantee
If I can't solve the problem you hired me to solve, you don't pay me for that work.
Before work begins, we agree on:
- The problem.
- What I'm going to do.
- What "solved" means.
This guarantee applies to mutually agreed-upon problem statements and deliverables. It does not guarantee that every third-party vendor limitation, obsolete system constraint, or technically impossible requirement can be resolved. Third-party expenses such as hardware, software licenses, cloud services, advertising spend and other outside costs are excluded.
Every Minute Tracked
I built my own time tracking system. Every minute I work for you is logged with a detailed report of exactly what was done.
Your Dashboard, Anytime
Log into your dashboard whenever you want. See what was done, when it was done, and exactly how much it cost. No surprises.
Payment on Your Terms
All payments are processed through Stripe. You are always in control of when your funds are released. Nothing is released for payment until agreed-upon milestones are met.
No surprise billing. Ever.
Pricing
Choose How You Want to Work With Me
Every engagement is backed by the Jeff Norton Guarantee.
Affordable, reliable technology support.
5 hours of dedicated technology support every month. Active account maintenance and reserved support capacity.
- 5 hours included each month
- 100% quarterly hour rollover
- Standard business-hours support
- Additional approved hours at $75/hour
- Month-to-month, cancel anytime
- Jeff Norton Guarantee
Your technology expert, without the full-time salary.
10 hours of dedicated technology expertise every month. Active account maintenance, reserved support capacity, and priority access.
- 10 hours included each month
- 100% quarterly hour rollover
- Priority business-hours support
- Additional approved hours at $75/hour
- Month-to-month, cancel anytime
- Jeff Norton Guarantee
Software. Networks. Cloud. Security. Telecom. AI. Automation. Websites.
Get StartedMore support for growing businesses.
20 hours of hands-on technology work every month, plus priority support and 24/7 emergency request access.
- 20 hours included each month
- 100% quarterly hour rollover
- Priority support + 24/7 emergency request access
- Additional approved hours at $75/hour
- Reserved technical capacity
- Jeff Norton Guarantee
About $28/day to have a senior technologist in your corner.
Get StartedFor occasional technology assistance without a monthly commitment. Pay only for approved work performed. Business-hours support, subject to availability.
Tell Jeff My Problem30 hours monthly for organizations requiring a comprehensive ongoing technology relationship. Highest support priority, 24/7 emergency request access, and ongoing technology consultation.
Talk to JeffNot sure what you need? That is okay.
I will take a comprehensive look at your business technology and identify what is costing you time and money, creating unnecessary risk, and what to fix first. You will receive a prioritized technology roadmap and written findings summary - not a sales pitch.
Your Hours. Your Schedule. 100% Rollover.
Technology needs are not the same every month. That is why Jeff Norton Digital allows you to roll over 100% of your unused monthly support hours throughout your personal three-month subscription quarter. Use your hours when you need them most, without losing them at the end of every month.
Choose Your Plan
Select the monthly support plan that fits your business.
Use Hours When Needed
Your monthly allocation is available for eligible technology support services.
Roll Over Unused Hours
Unused hours carry forward within your subscription quarter and expire at quarter-end.
Example: Business Plan (10 hours/month)
- Month 1: Receive 10 hours, use 3, carry 7 forward.
- Month 2: Receive 10 more hours, start with 17, use 5, carry 12 forward.
- Month 3: Receive 10 more hours, start with 22 available hours.
- Quarter ends: Any remaining hours expire.
- Month 4: New quarter begins with a fresh 10-hour allocation.
Monthly retainers include account maintenance and reserved support availability. Rolled-over hours are nonrefundable and expire at the end of each customer's subscription quarter. Terms apply.
Retainer Fee and Service Availability Policy
Monthly Retainer Fees and Service Availability
Jeff Norton Digital's monthly retainer plans provide clients with ongoing access to professional technology services, account maintenance, reserved technical support capacity, and support availability according to their selected plan.
Monthly retainer fees cover more than the actual hours of technical services performed. Regardless of whether a client uses all allocated hours, Jeff Norton Digital incurs ongoing operational costs associated with maintaining the client's active service account, reserving technical resources and support capacity, maintaining on-call readiness and availability according to the selected service plan, and managing administrative and operational requirements necessary to maintain the service relationship. These costs continue throughout the billing period, even when the client does not request or utilize technical support.
Nonrefundable Rollover Hours
Once unused support hours have rolled over into a subsequent billing month, the fees associated with those hours are nonrefundable. This policy reflects the ongoing costs incurred by Jeff Norton Digital in maintaining active customer accounts, reserving technical resources, and maintaining support readiness. Unused hours do not create an automatic entitlement to refunds.
Quarterly Expiration
Unused support hours expire at the end of each customer's individual three-month subscription quarter. Expired hours cannot be transferred into a subsequent quarter or exchanged for cash.
Cancellation
Upon termination of a retainer agreement, unused rollover hours are forfeited and are not eligible for cash redemption or refund, subject to applicable law and the terms of the service agreement.
Nothing in this policy is intended to waive or limit any rights or remedies available under applicable law. See the full Terms of Service for complete details.
Technology Problems I Solve
What's Driving You Crazy?
Whatever the technology problem, there's a good chance I've solved something like it before.
"The technology isn't the point. Solving the business problem is."
- Sometimes I'll build it.
- Sometimes I'll integrate it.
- Sometimes I'll automate it.
- Sometimes I'll replace it.
- Sometimes I'll fix what you already have.
- And sometimes I'll tell you: Don't spend the money. What you already have is fine.
I'm not here to sell you technology. I'm here to solve the problem.
Why I Can Make This Guarantee
30+ years solving technology problems. Every discipline. Every size.
I started in enterprise software before most of today's technology companies existed. I've built contact center platforms for Fortune 50 insurance carriers, engineered telecommunications infrastructure for major airlines, designed cloud systems for healthcare networks, and helped small businesses build their first digital presence.
Software. Telecom. Networks. Cloud. Security. AI. Integrations. Websites. I've worked across all of it, which means I understand how it fits together.
From small businesses to Fortune 50 companies. Now I bring that experience directly to small businesses.
What Clients Say
Don't take my word for it.
"Working with Jeff to grow my small business in the Marion County area has been excellent. He was proactive in finding solutions to my niche business needs. He treats my business as if it were his own. Highly recommend."
"Working with Jeff Norton Digital is a great experience! Jeff is easy to work with, very knowledgeable, and goes above and beyond to make sure everything is done right. He explains things clearly and delivers quality work. I would recommend him without hesitation."
"He not only delivers exactly what he promises, but he also takes the time to walk you through the process so you understand how everything works. No more throwing money into a black box, Jeff makes sure his clients are informed, empowered, and getting real value from their efforts."
"I have really enjoyed working with Jeff Norton Digital. He took over my website at the beginning of this year and streamlined the site as well as adding depth. He is very knowledgeable, kind, and easy to work with."
What's Driving You Crazy?
You don't need to know whether you need AWS, Azure, Python, an API, a firewall, a new phone system, AI, automation or a new website.
That's my job.
Tell me what's not working. I'll figure out the rest.
I'll personally review what you send and respond within one business day.
Can't solve it? Don't pay me.
Get in Touch
Describe your problem. I'll take it from there.
What are you trying to accomplish? What's not working? What's taking too much time? What do you wish your technology could do? Describe the problem - I'll tell you honestly what it would take to fix it.
Dunnellon, Florida 34432
Describe your problem or project
Jeff will review what you send and respond within one business day. No obligation.
Jeff will review what you sent and get back to you within one business day. You can also call directly at (352) 897-2004 if you'd prefer to talk now.